FAQ
FREQUENTLY ASKED QUESTIONS
Last updated: October 6, 2026
WHERE DOES HEARTHWELL KITCHEN SHIP?
We ship only to street addresses within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, PO Boxes, or international destinations.
HOW MUCH DOES SHIPPING COST?
We offer free standard shipping on eligible orders within our service area unless a different shipping charge is clearly displayed at checkout.
HOW LONG DOES DELIVERY TAKE?
Orders are normally processed within 1–3 business days. Standard transportation generally takes an additional 3–7 business days. The estimated total delivery time is therefore approximately 4–10 business days.
WHICH SHIPPING CARRIERS DO YOU USE?
We may use USPS, UPS, FedEx, or another qualified carrier depending on the destination and package.
WILL I RECEIVE TRACKING INFORMATION?
Yes. When your order ships, we will email available tracking information. Tracking activity may take up to 48 hours to update.
CAN I CHANGE OR CANCEL MY ORDER?
You may request a change or cancellation within 12 hours after placing your order. We cannot guarantee changes once processing has started or the order has shipped.
WHAT IS YOUR RETURN PERIOD?
Eligible products may be returned within 30 calendar days after delivery. You must contact us before sending a return.
WHAT CONDITION MUST A RETURNED PRODUCT BE IN?
The item must be unused, undamaged, and returned with its original packaging, components, accessories, and proof of purchase.
WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return shipping when a return is based on preference, an accidental order, or no longer wanting the item. If we sent an incorrect, damaged, defective, or incomplete product, we will provide an appropriate resolution and cover reasonable return shipping when required.
DO YOU CHARGE A RESTOCKING FEE?
No. We do not charge a restocking fee for approved returns that comply with our Return and Refund Policy.
WHEN WILL I RECEIVE MY REFUND?
Approved refunds are issued to the original payment method within 5 business days after we receive and inspect the return. Your bank or payment provider may need additional time to post the refund.
DO YOU ACCEPT EXCHANGES?
Yes, eligible products may be exchanged subject to availability. Contact customer service before returning the original item.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us promptly at support@hearthwellkitchen.com. Include your order number and clear photographs of the item, packaging, and shipping label.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available methods may include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. The payment options currently available for your order will appear at checkout.
WHAT CURRENCY DO YOU USE?
All prices and payments are in U.S. dollars unless otherwise stated.
DO I NEED AN ACCOUNT TO ORDER?
An account may not be required. You can use the checkout options available on the website. You are responsible for providing accurate contact, payment, and delivery information.
ARE PRODUCT COLORS AND WOOD GRAINS IDENTICAL TO THE PHOTOGRAPHS?
Natural materials such as wood and bamboo may vary slightly in grain, color, texture, and tone. Device displays and lighting may also affect color appearance.
HOW CAN I CONTACT HEARTHWELL KITCHEN?
Email: support@hearthwellkitchen.com
Phone: +1 908-763-8792
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding applicable holidays.