Privacy policy

PRIVACY POLICY

Last updated: October 6, 2026

This Privacy Policy describes how Hearthwell Kitchen, operated by ICELANDIC WESTERN CUISINE LLC (“Hearthwell Kitchen,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit HearthwellKitchen.com, purchase our products, contact us, or otherwise use our services.

  1. Information We Collect

We may collect the following categories of information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address
• Order information, including products purchased, order value, transaction history, returns, refunds, and customer-service communications
• Payment-related information processed securely by Shopify and authorized payment providers
• Account information if you create a customer account
• Device and usage information, including IP address, browser type, device type, operating system, referral source, pages viewed, and interaction data
• Marketing preferences, including email subscriptions and consent choices
• Information you voluntarily provide through forms, reviews, messages, surveys, or customer-service requests

We generally do not directly store complete payment-card numbers. Payment information is processed by authorized payment providers.

  1. How We Use Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Confirm payments and prevent unauthorized transactions
• Provide order updates and shipment tracking
• Handle returns, refunds, exchanges, and customer-service requests
• Maintain and improve our website, products, and services
• Detect fraud, abuse, security incidents, and technical problems
• Comply with tax, accounting, legal, and regulatory obligations
• Send marketing communications when permitted by law or with your consent
• Personalize website content and measure advertising effectiveness
• Enforce our policies and protect our legal rights

  1. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and support advertising where permitted.

Depending on our current configuration, we may use services such as Shopify analytics, Google Analytics, Google Ads, or similar providers. Please review our Cookie Policy for additional information and available choices.

  1. How We Share Information

We may disclose information to service providers that help us operate our business, including:

• Shopify and ecommerce-platform providers
• Payment processors
• Shipping carriers and fulfillment providers
• Website hosting, security, analytics, and fraud-prevention providers
• Marketing and advertising service providers
• Customer-support and communication providers
• Professional advisers, accountants, insurers, regulators, and legal authorities

These parties may receive only the information reasonably necessary to perform their services or satisfy legal obligations.

We may also disclose information in connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction.

  1. Sale and Sharing of Personal Information

We do not sell personal information for money.

Certain advertising or analytics activities may be considered “sharing,” “selling,” or targeted advertising under some U.S. privacy laws, even when no money is exchanged. Where required, we provide applicable notice and choice mechanisms.

  1. Legal Bases for Processing

Where applicable, we process personal information based on:

• Performance of a contract, such as fulfilling an order
• Compliance with legal obligations
• Our legitimate business interests
• Your consent
• Protection of customers, our business, and others

  1. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

  1. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

  1. Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a copy of certain information
• Opt out of certain targeted advertising, sharing, or selling
• Withdraw consent where processing depends on consent
• Appeal certain privacy-request decisions
• Receive equal service without unlawful discrimination for exercising your rights

To submit a privacy request, contact support@hearthwellkitchen.com. We may need to verify your identity before processing the request.

  1. California Privacy Rights

California residents may have rights under applicable California privacy laws, including rights to know, correct, or delete certain personal information and to opt out of certain selling or sharing.

We do not sell personal information for monetary compensation. If our use of advertising technologies is considered sharing under California law, eligible residents may submit an opt-out request through available website privacy controls or by contacting us.

  1. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us. You may continue to receive transactional communications relating to orders, payments, security, or customer-service requests.

  1. Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Purchases must be made by individuals who are at least 18 years old or by an adult authorized to make the purchase.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party services.

  1. International Visitors

Our store is intended primarily for customers in the contiguous United States. If you access the website from another location, your information may be transferred to and processed in the United States.

  1. Changes to This Policy

We may update this Privacy Policy when our practices, technologies, or legal obligations change. The updated version will be posted on this page with a revised date.

  1. Contact Us

Hearthwell Kitchen
ICELANDIC WESTERN CUISINE LLC
8657 Sierra Ave
Fontana, CA 92335
United States

Email: support@hearthwellkitchen.com
Phone: +1 908-763-8792
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding applicable holidays.