Refund policy

RETURN AND REFUND POLICY

Last updated: October 6, 2026

At Hearthwell Kitchen, we want you to be satisfied with your purchase. Please review this Return and Refund Policy before submitting a return request.

  1. Return Eligibility

You may request a return within 30 calendar days after the date your order is marked as delivered.

To qualify for a return:

• The item must be unused, undamaged, and in its original condition.
• The item must include its original packaging, accessories, manuals, and components.
• You must provide a receipt, order confirmation, or other proof of purchase.
• You must contact us and receive return authorization before sending the item back.

Items returned without prior authorization may not be accepted.

  1. How to Request a Return

To request a return, contact us at support@hearthwellkitchen.com and provide:

• Your full name
• Order number
• Product name
• Reason for the return
• Photographs if the item is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return instructions and the applicable return address. Approved returns must be shipped within 7 calendar days after authorization.

Do not send products back without first contacting us.

  1. Return Shipping Costs

For returns based on personal preference, ordering the wrong product, or no longer wanting the item, the customer is responsible for return shipping costs.

If the product arrives damaged, defective, incomplete, or different from what was ordered, Hearthwell Kitchen will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Original shipping charges, if any, are not refundable unless the return results from our error.

  1. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible at support@hearthwellkitchen.com.

Include your order number and clear photographs of:

• The product
• The shipping package
• The shipping label
• The damaged or incorrect area

We will review the information and offer an appropriate solution, which may include a replacement, refund, or return authorization.

  1. Non-Returnable Items

We cannot accept returns for:

• Items that have been used, washed, altered, assembled incorrectly, or damaged after delivery
• Items missing original packaging, parts, accessories, or documentation
• Gift cards
• Personalized or custom-made products
• Final-sale items clearly identified as non-returnable before purchase
• Products that cannot be returned for health or hygiene reasons after use
• Items returned more than 30 days after delivery

Hearthwell Kitchen currently does not generally offer custom-made products or gift cards. If these products are introduced, their eligibility will be clearly disclosed on the applicable product page.

  1. Exchanges

We accept exchanges for eligible products, subject to availability. Contact us before returning the original item. The fastest option may be to return the eligible item and place a new order after the return is approved.

  1. Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after inspection. Your bank, credit-card issuer, or payment provider may require additional time to post the refund.

We do not control processing times imposed by financial institutions.

  1. Order Cancellations

You may request an order cancellation or modification within 12 hours after placing the order. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order cannot be canceled, you may request a return after delivery in accordance with this policy.

  1. Restocking Fees

We do not charge a restocking fee for approved returns that comply with this policy.

  1. Return Address

Approved returns will be directed to:

Hearthwell Kitchen
ICELANDIC WESTERN CUISINE LLC
8657 Sierra Ave
Fontana, CA 92335
United States

A return must be authorized before it is sent to this address.

  1. Contact Us

Hearthwell Kitchen
Operated by ICELANDIC WESTERN CUISINE LLC
8657 Sierra Ave
Fontana, CA 92335
United States

Email: support@hearthwellkitchen.com
Phone: +1 908-763-8792
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding applicable holidays.