Payment Policy

PAYMENT POLICY

Last updated: October 6, 2026

This Payment Policy explains how payments are handled when you purchase from Hearthwell Kitchen.

1. Currency

All product prices, taxes, shipping charges, discounts, refunds, and payments are displayed and processed in U.S. dollars unless otherwise clearly stated.

2. Accepted Payment Methods

Depending on checkout availability and device eligibility, we may accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

The payment methods shown at checkout are the methods currently available for your order.

3. Payment Authorization

Payment is authorized and charged when your order is submitted or confirmed, depending on the selected payment provider.

By placing an order, you confirm that:

• The payment information is accurate
• You are authorized to use the selected payment method
• Sufficient funds or credit are available
• The billing information matches the payment provider’s records

4. Secure Processing

Payments are processed through Shopify and authorized third-party payment providers. Hearthwell Kitchen generally does not directly store complete payment-card numbers.

Payment providers may apply their own terms, privacy policies, fraud-prevention procedures, and security requirements.

5. Taxes

Applicable sales tax may be calculated and displayed at checkout based on the order and delivery location.

6. Payment Failure

An order may be delayed, rejected, or canceled if:

• Payment authorization fails
• Billing information cannot be verified
• The transaction is declined
• Fraud or unauthorized activity is suspected
• The payment provider requests additional verification

Contact your bank or payment provider if a payment is declined.

7. Fraud Prevention

We may use reasonable verification and fraud-prevention measures. We may contact you for additional information or cancel an order when we reasonably believe a transaction is unauthorized, fraudulent, or presents a security risk.

8. Discounts

Discount codes must be entered before completing checkout. Unless otherwise stated:

• Discounts cannot be applied after an order is submitted
• Discounts cannot be exchanged for cash
• Multiple discounts may not be combined
• Discounts may be subject to expiration dates and product restrictions

9. Refunds

Approved refunds are issued to the original payment method in accordance with our Return and Refund Policy.

We cannot redirect a refund to a different card, bank account, or payment method. Financial institutions may require additional processing time after we issue a refund.

10. Contact Us

For payment questions, contact:

Email: support@hearthwellkitchen.com
Phone: +1 908-763-8792

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding applicable holidays.

Hearthwell Kitchen
ICELANDIC WESTERN CUISINE LLC
8657 Sierra Ave
Fontana, CA 92335
United States